Refund, Return & Exchange Policy

Tahoe SUP apparel, hats, bags, drinkware, accessories, and other branded merchandise may be produced specifically for you after your order is placed.

Because these products are made to order, we do not accept returns or exchanges for:

• Ordering the wrong size
• Selecting the wrong color or product
• Fit or style preferences
• Buyer's remorse or a change of mind
• Minor variations in color, print placement, or appearance that are normal with made-to-order production

Please review all product descriptions, color options, and sizing charts carefully before completing your purchase.

We will make it right if your made-to-order merchandise arrives damaged, defective, misprinted, or different from what you ordered.

Contact Tahoe SUP within 30 days of receiving your order and provide:

• Your order number
• A description of the problem
• Clear photographs showing the entire product
• Close-up photographs showing the damage, defect, or printing issue
• A photograph of the packaging when shipping damage is involved

Approved claims may be resolved with a replacement or refund. You generally will not need to return a damaged or defective made-to-order item unless Tahoe SUP specifically instructs you to do so.

Claims submitted more than 30 days after delivery may not be eligible for replacement or refund.

We cannot provide a complimentary exchange or refund when the size or color ordered matches the selection shown in the original order.

If Tahoe SUP or our fulfillment partner sent a size, color, or product different from what you ordered, it will be treated as an incorrect-item claim and may qualify for a complimentary replacement or refund.

Contact Tahoe SUP if your package has not arrived and tracking has stopped updating.

Lost-shipment claims must be submitted within 30 days of the estimated delivery date. We may ask you to:

• Confirm the shipping address entered with the order
• Check with household members, neighbors, property managers, or front-desk staff
• Contact the local delivery carrier
• Allow additional time for a delayed shipment to arrive

If the carrier confirms that the package was lost in transit, Tahoe SUP may arrange a replacement or issue a refund.

When tracking shows that an order was delivered, customers should first:

• Check around the delivery location
• Ask household members or neighbors
• Check with an apartment office, front desk, mailroom, or property manager
• Contact the delivery carrier for additional delivery information

Tahoe SUP is not responsible for packages that a carrier has confirmed as delivered, including packages that are lost or stolen after delivery. We will assist with available carrier information, but a refund or complimentary replacement cannot be guaranteed.

Customers are responsible for providing a complete and accurate shipping address.

Contact us immediately if you notice an address error. We will attempt to update the address, but changes cannot be guaranteed after an order has entered production or shipped.

If an order is returned because of an incorrect or incomplete address, an unclaimed package, refusal of delivery, or failure to collect the package from a pickup location, the customer may be responsible for the cost of reshipping the order.

Returned made-to-order packages must be claimed promptly. Items that are not claimed within the fulfillment provider's holding period may be donated or otherwise disposed of and may no longer be available for reshipment or refund.

Unused Tahoe SUP paddleboards, paddles, accessories, and other non-made-to-order products may be eligible for return when the following requirements are met:

• You contact Tahoe SUP within 30 days of delivery
• The product has not been used, assembled, inflated, paddled, water-tested, altered, or damaged
• The product is returned in new and resalable condition
• All original packaging, accessories, manuals, tags, and included components are returned
• You provide proof of purchase
• Tahoe SUP approves the return before the product is shipped back

Customers are responsible for return shipping, insurance, and safe packaging unless the return is caused by a verified Tahoe SUP error or product defect.

Original shipping, freight, handling, expedited-delivery, and delivery-service charges are nonrefundable.

Due to their size, paddleboards can be expensive to return. We strongly recommend using an insured and trackable freight or shipping service. Tahoe SUP is not responsible for products lost or damaged while being returned.

Inspect paddleboards and large packages immediately upon delivery.

If the packaging or product appears damaged:

1. 1.Photograph the package before opening it.
2. 2.Photograph all sides of the packaging and shipping label.
3. 3.Photograph the damaged area of the product.
4. 4.Keep all packaging materials.
5. 5.Contact Tahoe SUP as soon as possible, preferably within 48 hours of delivery.

Do not use, assemble, inflate, repair, or water-test a damaged product before contacting us. Using or modifying the product may affect our ability to submit a shipping claim or approve a replacement.

Depending on the nature of the damage, Tahoe SUP may provide replacement parts, arrange a replacement product, offer another appropriate resolution, or issue a refund.

Unless required by applicable law, the following are not eligible for return or exchange:

• Made-to-order merchandise that is correctly produced
• Used, assembled, inflated, water-tested, altered, repaired, or damaged products
• Products returned without original components or packaging
• Gift cards
• Personalized or customized products
• Clearance or final-sale products identified as non-returnable
• Promotional, giveaway, or complimentary items
• Products damaged through misuse, improper storage, accidents, neglect, normal wear and tear, or failure to follow care instructions

Do not send a product back without first contacting Tahoe SUP.

Unauthorized returns may be refused, returned to the sender, or delayed. Contact us through the Tahoe SUP website or by email and include your order number and the reason for your request.

When a return is approved, we will provide instructions for sending the product to the correct return location. Do not send products directly to the address shown on the original package unless Tahoe SUP instructs you to do so.

Approved refunds will be issued to the original payment method after the returned product has been received and inspected, or after an approved made-to-order claim has been processed.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Refunds may be reduced or denied when a returned product:

• Shows signs of use or damage
• Is missing packaging, accessories, or components
• Was damaged because it was packaged improperly for return
• Does not match the condition described in the return request
• Does not otherwise meet this policy

Shipping and handling charges are nonrefundable unless the refund results from a verified Tahoe SUP shipping error, defective product, or other issue for which Tahoe SUP accepts responsibility.

Made-to-order merchandise enters production shortly after an order is submitted. Once production begins, the order generally cannot be changed or canceled.

Paddleboard and equipment orders may be canceled before shipment by contacting Tahoe SUP. Once an order has shipped, the applicable return requirements and shipping costs will apply.

This policy does not limit any mandatory consumer rights or remedies available under applicable local, state, federal, or international law. When applicable law provides additional return, cancellation, warranty, or refund rights, those legal requirements will apply.